At RPanterCorp, customer satisfaction is our priority. This Refund & Cancellation Policy explains how cancellations, refunds, and replacements are handled for orders placed through rpantercorp.com.
1. Order Cancellations
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Orders can only be cancelled before they are processed or shipped.
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Once production/printing has begun or the order has been dispatched, cancellation will not be possible.
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To request a cancellation, email us at support@rpantercorp.com with your order number within 24 hours of placing the order.
2. Refunds
Refunds may be issued in the following cases:
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Order Cancellation (before processing): A full refund will be issued to the original payment method.
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Defective or Damaged Products: If you receive a defective, damaged, or incorrect product, notify us within 30 days of delivery with photos or proof. Upon verification, we will issue a replacement or refund.
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Failed Transactions: If your payment is deducted but order is not confirmed, the deducted amount (if any) will be automatically refunded by your bank/payment gateway within 5–7 working days.
Refunds are processed to the original payment method only and may take 5–10 business days depending on your bank/payment provider.
3. Non-Refundable Items
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Customised, printed, or personalized products are non-refundable unless they arrive damaged, defective, or incorrect.
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Products returned without prior approval will not be accepted.
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Shipping/handling charges are non-refundable unless the issue is due to our error.
4. Replacement Policy
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Eligible defective or incorrect items may be replaced free of cost.
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To request a replacement, contact us at support@rpantercorp.com within 7 days of delivery.
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We may require you to ship the product back to us in its original packaging. In some cases, we may arrange reverse pickup.
5. How to Request a Refund/Replacement
To request a cancellation, refund, or replacement:
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Email support@rpantercorp.com with your order number and issue details.
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Attach clear photos/videos if the product is defective, damaged, or incorrect.
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Our support team will verify the issue and confirm next steps.
6. Contact Us
If you have any questions about this policy, please contact:
RPanterCorp
📧 Email: support@rpantercorp.com
🌐 Website: https://rpantercorp.com